Cloud Support Analyst

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years.  Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors.

We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Pay Range

£24,000 - £25,000 per annum

Job Description

• Act as the first point of contact for IT support via service management tools, email and phone
• Triage and resolve incidents using knowledge base resources and FAQs
• Coordinate with internal and external resolver groups for complex issues
• Manage and update service desk tickets, ensuring clear communication throughout
• Support the implementation of technical changes and improvements
• Promote best practice use of Microsoft 365 and digital tools
• Guide users towards self-service, training and smarter ways of working
• Act as an advocate for secure and efficient digital working across the business

• Be part of a business investing in a modern, evolving Digital Workplace
• Influence how technology is adopted across multiple Reed companies
• Opportunity to shape processes during a period of transformation
• Work in a collaborative environment with strong cross-business relationships
• Build your career in cloud technologies and digital enablement

​How to apply

Feel what it’s like to truly belong…
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.