Club Services Administrator

Club Services Administrator
£28,000 - £30,000 per annum (DOE)
Full time 37.5 hours, Monday to Friday (with one Saturday or Sunday a month on site)

Our client is based in the south of Stevenage. As the Club Services Administrator, you will ensure the seamless operation of the club, maintaining efficiency and member satisfaction. Your role includes managing administrative tasks, organising events, and serving as the primary contact for members. You will work closely with and support the General Manager, Club Operations Manager and the Finance Manager in various tasks and projects. Your dedication and expertise will be key to our club's success.

Main duties and responsibilities

Office

• Managing reception, including answering telephone enquiries
• Monitoring and replenishing stationary stock as needed
• Maintaining a tidy and presentable office environment
• Efficiently archiving club-related documents

Membership Duties

• Assist in marketing to attract new members
• Support onboarding and departure processes
• Handle membership changes accurately
• Manage monthly direct debits
• Coordinate locker allocation, billing, and maintenance
• Ensure exceptional member service
• Support presentation evenings, AGM, and renewals
• One day each month, either on a Saturday or Sunday, dedicated to meeting, greeting, and assisting members  

Financial Responsibilities

• Supporting the reconciling of member income bank accounts
• Supporting the Finance Manager with auditors during financial audits
• Supporting with stocktaking processes
• Internal match and competition charging

General Support and Competition Administration

• Offering support to the General Manager, Club Operations Manager & Finance Manager in various tasks and projects as required
• Supporting in the administration of entries and fees for the club open competitions
• Administrative support on the day of open competitions

What We’re Looking for

• Excellent communication skills via all mediums demonstrating an active listening skill set
• Creative and dynamic problem-solving skills
• Confident, empathetic and patient manner
• Solution driven especially regarding customer service and customer queries
• Pro-actively support staff and members
• Excellent attention to detail

Benefits
In addition to a competitive salary, our remuneration package includes:

• 25 days of paid annual leave plus statutory bank holidays
• Free team meals to foster camaraderie and keep you energised
• Employee Assistance Program offering support services like counselling and financial advice

We believe in rewarding our employees with benefits that enhance work-life balance and personal growth.