CN Support Worker

Complex Needs Specialist (Support Worker)

Location: west midlands
Hours: 40 hours per week

About the Role

We are recruiting an experienced Complex Needs Specialist to join a supported housing service in Coventry, helping individuals experiencing homelessness and multiple disadvantage to rebuild their lives and achieve greater independence.

This is an opportunity to join a specialist support team working with residents who may face a combination of complex challenges, including mental health difficulties, substance misuse, previous offending and barriers to securing and maintaining accommodation.

The successful candidate will take a person-centred, strengths-based and trauma-informed approach, supporting residents to overcome challenges, develop independent living skills and achieve sustainable housing, health and wellbeing outcomes.

Key Responsibilities

Specialist Support and Resident Engagement

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Develop positive, professional relationships with residents using strengths-based and trauma-informed approaches.

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Complete and maintain individual support plans, risk assessments and outcome-focused interventions.

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Identify barriers to independence and work collaboratively with residents to establish realistic, achievable goals.

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Support individuals experiencing homelessness, mental health challenges, substance misuse and multiple disadvantage.

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Deliver individual and group support sessions focused on independent living, personal development and wellbeing.

Housing and Tenancy Management

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Support referrals, resident assessments and accommodation entry processes.

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Help residents understand tenancy agreements, housing responsibilities and relevant documentation.

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Monitor rent accounts, address arrears and support residents with budgeting and money management.

Essential Experience and Skills

The successful candidate will demonstrate:

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Significant experience supporting vulnerable individuals or families experiencing homelessness, complex needs or multiple disadvantage.

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Experience working within supported housing, supported accommodation or another accommodation-based service.

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Experience using trauma-informed and strengths-based approaches.

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Practical experience of tenancy management, rent management or supporting residents to sustain accommodation.

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An understanding of mental health, substance misuse, offending-related challenges and the barriers to independent living

Additional Requirements

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An DBS is required.

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A full UK driving licence

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Flexibility to work shifts in line with service requirements.

The Opportunity

This role offers the opportunity to make a meaningful difference to people facing significant barriers to independent living. You will join a specialist team where your experience, initiative and commitment to person-centred support will contribute directly to improving residents' lives.

If you have a background in complex needs support, homelessness services or supported housing and are passionate about helping people achieve lasting independence, we would welcome your application
Only candidates based in UK and eligible to work in UK are allowed