CNC Service Engineer

CNC Field Service Engineer - UK Wide

Company Profile:

Our client are a global leader in advanced machine-tool manufacturing. The company provides manufacturers, workshops, and industrial clients with heavy-duty, precision CNC machining equipment, including milling and boring machines, vertical lathes, multifunction systems, and automation solutions. By establishing a direct, local presence, our client goes beyond simply supplying machinery to offer dedicated sales support, engineering expertise, and rapid after-sales technical assistance. This localized approach helps businesses across demanding sectors—such as aerospace, energy, defence, and rail—solve complex manufacturing challenges and optimize their production capabilities.

Job Objectives:

* To carry out installations, service and breakdown requests.

* To demonstrate first class customer care.

* Positively represent the company brand at all times.

Specific Responsibilities:

* To communicate positively and efficiently with the Service Desk at all times.

* To complete and return all relevant documentation and liaise with the Service Desk on a daily basis.

* Adhere to Company Policies and Procedures.

* Adhere to guidelines as detailed in BS EN ISO 9001: 2015 and BS EN ISO 14001: 2015.

* Health and Safety compliance at all times.

* Adhere to the Company Expenses Procedure.

General Responsibilities:

* To install, service and repair CNC machines and equipment.

* To visit customer sites to diagnose, install, service and repair machines.

* Leave jobs in full working order and complete the service check, alignment/geometry sheets and upload to the customer file on Sharepoint.

* Liaise with customers.

* To notify the Service Desk when job is complete.

* At customer sites, familiarise yourself with customer rules and working practices, including their health and safety policies.

* Always follow as a minimum requirement, the generic RAMS using all recommended PPE.

* To feedback to the Service Desk problems/issues on site.

* To notify the Service Desk when parts need collecting.

* When the job/customer dictates, there could be a requirement to lodge away from home.

* Ensure all measures are carried out to reduce the risk of accidents.

* Any other duties that may be required of you.

Knowledge & Skills Required:

* Ability to fault find, diagnose and correct errors as identified on CNC machine tools.

* PLC knowledge.

* Ability to assemble, set up and dismantle hydraulic, pneumatic and large associated mechanical assemblies.

* A team player with the ability to work on own initiative and problem solve.

* Knowledge of part identification and understanding of engineering drawings.

* Mechanical and electrical qualifications/experience. Excellent customer service, communication and organisational skills.

* PC literate.

* Previous experience of a service team environment.

* Always ensure your skills set, knowledge and experience are adequate to complete the tasks required of you.

Apply now, and I'll be in touch to discuss things further
Only candidates based in UK and eligible to work in UK are allowed