Coffee House Manager

About the hotel
Curio Collection by Hilton is a global set of remarkable upper upscale hotels handpicked for their unique character and personality; each one a part of the fabric of the city it calls home. Lost Property is the seventh Curio Collection hotel opened in London.
Located on Ludgate Hill, just on the corner of St Pauls cathedral, one of the most iconic London landmarks, Lost Property hotel has 145 bedrooms, a restaurant and bar called Found, a coffee house called Tattle, and a gym.
Our

Found restaurant

has been nominated for the World Culinary Awards in the Best New Restaurant category and shortlisted for the Best F&B Marketing Campaign at HMA, Hotel Marketing Awards. The hotel has also won

Boutique Hotel of the Year in London

title at the Travel & Hospitality Awards 2024.
If you would like to read more about how we look after our guests, below is the link to our TripAdvisor page:
LOST PROPERTY ST PAUL'S LONDON - CURIO COLLECTION BY HILTON - Updated 2024 Reviews, Photos & Prices (tripadvisor.co.uk)
What we offer
Friendly, people focused team
Excellent Company benefits including Your Inspirational Stay, when you can spend a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands
Uniform and dry cleaning
Meals on duty
Pension
Staff rate across all Hilton brands and across the Dominus hotel portfolio
Staff events and recognition schemes
About the job
Youll be responsible for ensuring the coffe house (Tattle) runs efficiently and that customers are satisfied with the quality of food and the service they receive. Youll be a great leader, effectively developing and managing the team and be polite, courteous and professional. Under your leadership, the team will provide a memorable and efficient service at all times to maintain an exceptional standard of service and quality.
People
To act as an ambassador for Tattle and new starters
Provide day to day operational support to all food & beverage departments as necessary
Drive Food & beverage KPIs related to quality, revenue & service (TripAdvisor, Google+ etc).
Complete mandatory training & be aware of food & beverage and hotel policies
Taking inventory of cafe supplies and ordering new stock as needed
Ensuring the cafe expenses are within budget and identifying ways to decrease operational cost
Recruiting, training, and supervising cafe staff and maintain the departmental standards
Quality
To engage with guests, members, VIPS etc as a brand ambassador
To drive service standards to ensure guest expectations are met and exceeded every time.
To maintain a high level of cleanliness in all food & beverage areas such as Tattle, Found & public areas
To ensure that Lost Property standards, Health & Safety standards & Fire safety standards are followed and displayed at all times
Profit
To understand the goals and objectives & drive revenue
To effectively manage costs, conduct monthly & weekly stock takes
To create rotas and ensure the staffing levels are correct to meet the business needs
To ensure par stock levels are maintained, stock processes are in place and accurate such as food/beverage stock take
About you
You will have had previous experience in a similar role in a cafe / upscale hotel or similar, with excellent food & beverage knowledge for 2 years+, good financial awareness with an understanding of revenue streams and cost control.
Excellent leadership skills with experience of developing and leading a team. Enthusiastic and passionate for the industry.
Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise, tracking and reviewing feedback to implement long term customer satisfaction solutions
Strong communication skills through a variety of means
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
High attention to detail and accuracy

great at managing ones own time and the time of the team
Ability to stay calm and work under pressure
If you would like to join our unique, people focused hotel, please do get in touch! We look forward to hearing from you.

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