Collections Advisor

Collections Advisor - £26,000 - Birchwood, Warrington, WA3 (Hybrid)

The Role

Are you good at listening, understanding, and finding solutions? Do you excel in a dynamic customer service environment? If so, this could be the perfect opportunity for you!

As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on repayment plans. This involves making and receiving calls, sticking to guidelines, and ensuring we comply with all relevant laws.

Take the first step towards a rewarding career by applying now!

Key Responsibilities:

• Establish suitable repayment arrangements with customers, aligning with the portfolios acquired by the company.
• Handle outbound and inbound calls professionally.
• The position requires you to work closely with vulnerable customers, offering tailored support while adhering to all debt collection guidelines and regulations, including the CSA code of conduct and legal requirements under the Data Protection Act and FCA rules.

The Company

EOS Solutions UK PLC ("EOS UK") is a debt purchase company based in Warrington. EOS UK is part of a bigger global group in more than 25 countries. EOS UK continues to grow and we are looking for a further 2 collectors due to acquisition of a new portfolio.

Benefits:

• Monthly performance bonus
• Smart casual dress code
• Contributory Pension
• Excellent public transport links
• Free onsite parking
• 20 days annual leave (plus bank holidays) increasing on length of service to 25 days

The Person

• Experience in a contact centre is preferred but not essential.
• Demonstrates a proactive approach and maintains composure under pressure.
• Excellent communication and listening skills.
• Empathy towards customers' situations.
• Commitment to achieving results and excellent punctuality.
• Familiarity with dialler systems is advantageous but not required.