Collections advisor

Company : Confidential

Job Description - Collections advisor

Unlock Your Potential with a Dynamic Team!

A leading alternative finance provider is seeking a passionate and driven Collections Advisor to join their expanding team. This innovative company thrives on creating the impossible and is dedicated to exceptional customer service.

About the Company:

Established:
Mission: To unlock financial flexibility for a better life.
Vision: To imagine a world where everyone has the financial means to thrive.

Role Overview:

Position: Collections Advisor (Hybrid currently 1 day in the office)
Location: Milton Keynes / Hybrid Working (Tue - Thurs office based)
Hours: 37.5 hours per week; Monday – Friday 8:30am – 5:30pm, with 1 in 4 Saturday shifts (9:00am – 1:00pm).

Key Responsibilities:

Engagement: Handle outbound and inbound calls, and communicate via SMS, email, and chat.
Customer Support: Assist customers with overdue accounts, offering guidance and solutions.
Compliance: Follow company policies and FCA regulations.
Decision Making: Provide informed recommendations based on customer circumstances.
Quality: Maintain high service standards and ensure adherence to regulatory requirements.
Support: Contribute to other business areas as needed.

Ideal Candidate:

Experience: Previous collections experience is essential.
Skills: Strong communication abilities, PC proficiency, and familiarity with MS Office.
Attributes: Excellent time management, attention to detail, and ability to build rapport.
Attitude: Positive, team-oriented, and dedicated to exceptional customer service.
Knowledge: Understanding of FCA regulations is advantageous.

Benefits:

Salary: Competitive, with an annual performance-based bonus.
Leave: 26 days annual leave, plus birthday off and up to 4 additional days for long service.
Gym Memberships: Discounted rates.
Perks Platform: Access to exclusive discounts and offers.
Hybrid Working: Flexibility to work from home and the office.
Additional Benefits: Life assurance, cycle-to-work scheme, eyecare vouchers, casual dress, free parking, and more.

Original job Collections advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Collections advisor

Job Description - Collections advisor

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