Collections Advisor

Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.

From this continued success they are now looking to recruit a Collections Advisor to allow them to continue their exciting growth plans.

Their aim is to take the service they offer to the next level, to push the boundaries of what's available, and to create great customer experiences consistent with their values. Does that sound like something you'd like to be part of?

As a Collections Advisor, you will play a crucial role in supporting the business meeting it's targets by identifying bad debt and risk and working closely with customers to minimise this. You'll work with customers to negotiate options which are viable for the business, whilst still providing an exceptional level of service.

Role responsibilities;

• Maintain and administer a portfolio of arrears cases (early, mid and late arrears) with the aim of collecting arrears payments placing accounts back into formula
• Negotiate with customers and equipment suppliers in respect of arrears/ equipment issues, in a polite, respectful manner, maintaining appropriate professional boundaries
• Determine can't pay from won't pay cases and act accordingly
• Implement working knowledge of our legal options should the customer not pay, and the agreement is terminated
• Adhere to applicable law and internal processes at all times
• Differentiate between regulated and unregulated customers and act according to law and the contracts signed
• Remain vigilant to potential fraudulent customer activity
• Recommend legal action on appropriate accounts with supporting evidence gathered showing a clear route to a successful financial recovery
• Work to agreed targets and deadlines
• Assist management with reporting and case summaries

Key skills required;

• Excellent telephone manner with the ability to actively listen
• Customer Service Experience ideally within the finance industry
• Proficient with Microsoft Office
• Able to work in a high volume, pressured environment
• Demonstrate empathy & understanding
• Manage difficult conversations
• Flexible and ability to prioritise
• Solution mindset

So, why would you want to work here?

They have a great working environment and they are an ambitious business. They achieve so much because of their people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It's a truly collaborative place to work.

They embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you'll never be too far away from colleagues.

This role is based in Newport, with 2 days in the office per week giving you the best of both worlds

Benefits you can expect:

• 25 days annual leave + bank holidays
• Half a day's seasonal shopping holiday
• The day off for your birthday
• 2 additional days holiday after 5 years' service
• Hybrid working options.
• Private Medical Insurance
• Subsidised gym membership
• Pension scheme
• Lots of company events and rewards

Our client is proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.