Collections Agent

Market 36 Recruitment are currently recruiting for a Collections Agent on behalf of our client based in Braintree, on a temporary to permanent basis.

The successful candidate will be responsible to travel to a variety of customers sites within your region to collect a wide range of redundant IT equipment including Notebooks, Systems, Printers, TFT’s, Servers, Networking, Mobile devices and more. Capture device serial number and customers asset number to facilitate traceability of the device through our process.Ensure the safe and secure transportation of assets to our processing facility. Ensure correct processes are followed to maintain integrity and security of work carried out.

Roles and Responsibilities:

• In some instances out of hrs or long distance collections will be required, these may necessitate late or early starts or nights away to complete.
• Visits customer premises to collect redundant IT equipment.
• Works with other members of the team to ensure depot targets are achieved.
• Provide excellent customer service during collection visits.
• Address customer inquiries and concerns professionally.
• Complete collection documentation.
• Ensures all asset and serial data is captured on site to enable accurate traceability of items.
• Communicates with Scheduling team to escalate issues or variations occurring on site.
• Safely load and secure IT equipment in the collection van to prevent damage during transportation.
• Is flexible in approach to scheduled routes, core working hrs and willing to adopt last minute change.
• Is willing to work away from home on occasion.
• Conduct routine inspections of the collection van and report any maintenance needs.
• Ensure the cleanliness and organization of the collection vehicle.
• Complies and adheres to Company Policies & Procedures (HR, Health & Safety, ISO Certifications, Other Industry Accreditations)
• Maintain site security and adhere to security policy & procedure.
• Maintains good housekeeping practices.
• Achieves individual targets as set by line manager
• Keep Work vehicle clean and tidy while contributing to cleanliness and organisation of the department
• Complete any other reasonable instruction from management.

Experience, Education & Qualifications:

• Valid driver's license with a clean driving record
• Previous experience in a similar driving or logistics role preferred
• Familiarity with handling and transporting IT equipment is advantageous
• Ability to lift and carry heavy equipment
• Strong communication and interpersonal skills
• Attention to detail and accuracy in documentation
• Excellent customer service skills
• Ability to work using own initiative and as part of a team.
• Can work under pressure

Working hours are Monday - Friday 7am-3pm

Market 36 Recruitment Ltd covers sectors including Commercial, Industrial, Engineering, and HR & Finance, building strong working relationships with local employers and candidates.