Collections Agent

Job Title: Collections Agent
Location: London (Hybrid - 4 days in office, 1 day WFH)
Salary: £28,000 - £31,000
Industry Categories: Financial Services / Customer Service / Collections

An Exciting Opportunity to Develop Your Career

Are you passionate about helping customers and making a real difference? Do you want to join a well-established and growing organisation with clear career progression? If so, this role could be the perfect next step for you.

Our c;ient are seeking a Collections Agent to join their collaborative team in London. This is a fantastic opportunity to join a reputable company where your professional development will be supported and encouraged, whether you're looking to grow upwards or explore other areas of the business.

What’s in it for you?

• Competitive salary: £28,000-£31,000

• 25 days annual leave plus your birthday off

• Private health insurance & pension scheme

• Annual performance-based bonus

• Hybrid working pattern: 4 days in-office, 1 day remote

Your Key Responsibilities:

• Contacting customers via phone and email to discuss overdue accounts

• Negotiating and setting up affordable repayment plans

• Identifying and resolving potential payment issues early

• Managing vulnerable customers with empathy and care

• Minimising the need for legal proceedings through proactive communication

• Maintaining accurate customer records and documentation

• Collaborating with internal teams to deliver excellent service

• Staying informed of industry best practices and compliance standards

What We're Looking For:

• Strong communication and relationship-building skills

• Confident negotiator with a calm and empathetic approach

• Excellent attention to detail and organisational abilities

• Ability to work independently and as part of a team

• Previous experience in collections or customer service is desirable

Ready to take the next step in your career?
If this sounds like the role for you, we’d love to hear from you. Apply now or get in touch to learn more!