Collections agent

Job Title: Telephone Collector
Salary Range: £24,500 to £26,000 + Bonuses
Location: Sheffield
Contract: Full Time, Permanent

Role Overview & Daily Responsibilities:

• You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
• Handling difficult conversations in a sensitive and professional manner with customers over the telephone
• Entering accurate records of conversations and payment agreements into a customer database
• Following processes and guidelines regarding debt collection
  Working in an open plan, contact centre environment - achieving personal and team targets
• Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Employee Benefits Package:

• Pension Scheme
• Free Parking
• Bonus Scheme
• Free Tea & Coffee
• 22 days holiday plus bank holidays
• Standard Sick Pay
• Standard Parental Leave

About the Business:

• CRA Consulting are delighted to be working with a firm who due to their ambitious growth plans, are looking to strengthen our team based from offices just outside of Sheffield City Centre. They are part of a group employing over 500 people, in debt recovery, throughout the UK.
• They work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.
• Working shifts between 8am to 8pm - Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.

Application Criteria:

• You will hold a minimum of 6-12 months experience in a telephony based role
• You will require experience and exposure to telephone collections / debt recovery and/or credit control

About CRA Consulting:

• CRA Consulting are a specialist legal recruiter, operating across the UK. CRA works in partnership with reputable law firms with either local, regional, national or international presence. We recruit at all levels from board, director and partnership level through to support staff.
• For additional information on how we can assist you with your next career move, visit the CRA Consulting Website at www.craconsultants.com.

How to Apply:

• If this Telephone Collector vacancy is of interest, please click the apply button. Alternatively, if you would like to discuss with Miles Lomas who is managing this vacancy, call for a confidential discussion.
• Are you wanting to review additional career opportunities? Visit our jobs page at jobs

Additional Information:

• CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.
• This Telephone Collector vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days.