Collections Agent

Telephone Collections Agent - Sheffield

About the Role:
Join a growing team just north of Sheffield City Centre, supporting customers in resolving overdue debts and setting up realistic payment plans.

Hours & Pay:

• Full-time, 37.5 hours/week
• Shifts between 8am-8pm (Mon-Fri), with occasional Saturdays
• Basic salary up to £23,810 (DOE)
• Performance bonuses - realistic earnings £30,000+ per year
• Hybrid working available after 6 months (2 days from home)

What You'll Be Doing:

• Make and receive calls to help individuals and businesses arrange payments
• Handle sensitive conversations professionally
• Accurately update customer records and payment details
• Work to personal/team targets in a supportive contact centre environment
• Follow industry regulations and internal processes

What We're Looking For:

• Experience in a call centre or credit control role
• Confident communication and data entry skills
• Target-driven mindset - earn more based on results
• Strong IT skills - able to learn new systems quickly
• Comfortable making outbound calls, including challenging conversations
• Good problem-solving skills

Location: Sheffield (S3 area)
Requirements: Background checks (CCJ/DBS) apply before starting.

Ready to take the next step?
Apply now and start a rewarding role helping people move toward financial stability.