Collections and Recoveries Advisor

Job Description COLLECTIONS & RECOVERIES ADVISOR
WELLINGBOROUGH (HYBRID)

Are you looking for a role with challenge and variety that takes you out the humdrum day-to-day?

Arkle is a dynamic and growing Asset Finance company where no two days are the same, and your role will provide challenge and variety.

THE ROLE

You will proactively manage a portfolio of live collection cases, using you excellent customer service skills to build and maintain client relationships. A keen eye for detail and tenacity will underpin your problem solving and negotiation skills to reach a positive outcome for the business and customers.

During training you will work onsite in our Wellingborough office, after which you will have the flexibility to work from home two days per week.

WHY JOIN US?

Unlike most Collections roles you will not be working in a call centre, and you will be trusted to manage your own caseload and workload. As an Asset Finance company there is a tangible asset that we can recover, making this more interesting than chasing invoices. Full training will be provided, and management will support your ongoing professional development ambitions.

WHAT YOUR DAY WILL LOOK LIKE

Proactively managing a portfolio of cases where clients have fallen past due, and resolving other payment queries.
Assisting with recoveries when required.
Working with customers to ensure that debts are repaid in full whilst ensuring the fair treatment.
Supporting customers with vulnerabilities that impact their ability to repay.
Discussing customers’ options with regards to Voluntary Termination, Novation and early settlement.
Liaising with external collection agents and brokers.
Ad hoc projects to aid professional growth.

WHAT YOU WILL BRING

Experience within a collections role. Recoveries experience is not required as full training on this will be provided.
Negotiation skills and the ability to work with customers to ensure that debts are repaid in full whilst ensuring fair treatment.
A confident communicator able to have difficult but constructive conversations.
Numerate with good attention to detail to ensure written communication to customers is correct and appropriate.
High standards of personal conduct with an ability to follow FCA rules for regulated lending.

IT WOULD BE NICE FOR YOU TO HAVE

An understanding of different types of insolvencies and what they mean.
An understanding of relevant litigation terms.

NEXT STEPS

Please follow the link to apply, and one of our team will be in touch within the next five working days.