Collections & Recoveries Executive

Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.

From this continued success they are now looking to recruit a Collections and Recoveries Executive to allow them to continue their exciting growth plans.

Their aim is to take the service they offer to the next level, to push the boundaries of what's available, and to create great customer experiences consistent with their values. Does that sound like something you'd like to be part of?

As a Collections and Recoveries Executive, you will play a key role in helping the business maintain its financial health by identifying customers who have missed payments or may be getting close to that point (bad debt) and then work closely with those customers to minimise this. You'll work together with customers to develop options that work for both the customer and the business.

Role responsibilities;

• Maintain and administer a portfolio of customers who have missed payments, with the aim of collecting payments, setting up plans and getting customer payments back on track
• Negotiate, and discuss options with customers and equipment suppliers in respect of arrears/, in a polite, respectful manner, keeping a positive image of Propel and customer centric approach at all times
• Work with your line manager on more complex cases to develop plans to support customers, this may include forbearance, rescheduling of payments, writing off charges etc.
• Remain vigilant to potential fraudulent customer activity
• Assist management with reporting and case summaries where required

Key skills required;

• Prior Collections and Recoveries experience is essential for this role
• Excellent customer service skills with the ability to manage difficult conversations whilst demonstrating empathy and understanding
• Able to work in a high volume, pressured environment

So, why would you want to work here?

They have a great working environment and they are an ambitious business. They achieve so much because of their people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It's a truly collaborative place to work.

They embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you'll never be too far away from colleagues.

This role is based in Newport, with 2 days in the office per week, giving you the best of both worlds. During training/probation you will be required to be in the office 5 days per week.

Benefits you can expect:

• 25 days annual leave + bank holidays
• 2 additional days holiday after 5 years' service
• Birthday day off
• Opt in Private Medical Insurance
• Subsidised gym membership at £18.75 a month
• Cycle to Work Scheme
• Electric Car Scheme
• Buy Annual Leave Scheme
• Half day seasonal shopping
• Auto enrolment pension - 3% employer contribution subject to eligibility
• Life Assurance 3 x basic salary

Employee Assistance Programme available Our client is proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.