Collections & Recovery Agent

Role: Collections & Recovery Agent
Location: Guiseley, LS20
Salary: £24,000 - £26,000 per annum
Hours: Monday - Friday, 9:00 AM - 5:00 PM
Hybrid Working: 2 days per week from home (after probation)


About Our Client:
Our client a dynamic, rapidly expanding company in Guiseley, is seeking an Collections & Recovery Agent to join their growing team. This is a fantastic opportunity to become an integral part of a forward thinking business and play a pivotal role in their internal growth.


The Role:
As a Collections & Recovery Agent, you will manage accounts with excellence, ensuring that clients receive top tier customer service while contributing to the success of the collections process. If you are a problem solver with a strong drive to succeed, and you possess exceptional communication skills, we would love to hear from you.


Key Responsibilities:

• Reach out to customers via phone, email, and written correspondence to negotiate payment arrangements and resolve outstanding debts.
• Collaborate with internal teams, to resolve customer enquiries and disputes.
• Investigate delinquent accounts, analyse issues, and develop strategies for resolution.
• Work with the legal recoveries team to manage accounts requiring legal intervention, ensuring compliance with all legal and regulatory requirements.
• Track payment arrangements, follow up with customers, and escalate unresolved issues as needed.
• Ensure all activities adhere to company policies, industry standards, and legal requirements.
• Provide regular updates to management regarding account status and collection progress.
• Maintain accurate and up-to-date records of customer interactions, payment agreements, and collection efforts.

Skills Required:

• Previous experience in debt collection (desirable)
• Strong verbal communication skills
• Excellent IT and organisational skills
• Ability to manage your own workload efficiently
• Ability to work independently and as part of a team
• A self-motivated attitude with a focus on exceeding targets

Why Work for Our Client?

• Rapidly expanding company with fantastic career progression opportunities
• Ongoing training and development provided
• Hybrid working - 2 days per week working from home after probation
• 25 days holiday plus bank holidays
• Health and Wellbeing Programme
• A supportive and dynamic team environment
• Offering a salary of £24,000 - £26,000 per annum

Our Guarantee
Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.

Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.