Collections & Recovery Agent - Temp to perm

Collections & Recovery Agent - Temp to perm

An excellent opportunity has arisen to join a forward-thinking Hatfield based business as an office-based collections specialist.

This role is initially temp to perm. When the position becomes permanent you will be eligible to join the bonus scheme which gives you a team bonus of up to £500/month.

This is a leading Debt Recovery firm that has seen steady and continuous growth in recent years. This growth has created the requirement for additional member of staff to fulfil the above role.

Working within the final billed or live collection department, you will be contacting debtors (businesses only), predominantly in relation to gas or electricity supplies, via a variety of methods including phone calls, letters and emails, to pursue unpaid debts and to set up repayment plans.

Key Responsibilities:

• Making inbound and outbound phone calls with non-paying customers to negotiate payment.
• Identifying vulnerable customers and ensuring appropriate action is taken.
• Resolving disputes and complaint handling,
• Use databases, public records, social media, and other sources to gather customer information.
• Verify and cross-reference collected data to ensure accuracy and reliability.
• Update customer records as required.
• Maintain strict confidentiality and adhere to data protection regulations.

Qualifications & Experience:

• IT literate with experience using Microsoft Excel, Outlook and Word.
• Commercial awareness and understanding of the debt collection process is desirable.

Skills

• Excellent communication skills, verbal, written and listening, with the ability to engage confidently and effectively.
• Strong attention to detail and ability to identify relevant information from various sources.
• A proven track record of meeting or exceeding targets.
• Qualities that inspire confidence in clients and team members alike.
• Resourceful problem-solver with a tenacious attitude.
• Adaptability and willingness to learn.
• Ability to work independently as well as collaboratively within a team environment
• Full training will be given

In return for your hard work you can expect to receive a starting salary of between £24k and £30k. (£24k someone with little experience to £30k for someone with debt recovery experience) plus bonus of up to £6k pa. You’ll be working a 35-hour week, normally Monday to Friday, 9 to 5

As a growing business with a track record of success in the industry this is a fantastic opportunity to join an organisation that will value your contributions and assist in your development within the firm.

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy.

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.