Collections Executive

Are you an experienced Collections Executive who thrives in a fast-paced, customer-focused environment? This growing and successful company is offering a fantastic opportunity for a confident and motivated Collections Executive to join their dynamic team.

This is a great opportunity for someone who is passionate about resolving queries, confident on the phone, and experienced in collections or credit control.

What’s in it for you?

• Work hours: Monday to Friday, 9am to 5.30pm
• Salary: £23,809 with on target earnings of £32,500
• 20 days annual leave, days off between Christmas and New Year, your birthday off, and the option to buy more holiday
• Wellbeing program which includes access to BHSF, medical appointments, mental health support, and death in service insurance
• Career development options with access to apprenticeships and online training
• Casual dress days and regular team social events
• Free on-site parking
• Rewards for long service

Key Responsibilities of the Collections Executive:

• Make outbound calls to recover outstanding payments in a professional and effective manner

• Handle inbound queries related to customer accounts and payment plans

• Offer tailored solutions that support both the customer and the business

• Take secure payments over the phone, updating systems in real-time

• Maintain accurate customer records, ensuring all collections activity is fully logged

• Provide exceptional service while managing customer account queries

What We’re Looking for in a Collections Executive:

• Previous experience in a Collections Executive, credit control, or customer service phone-based role

• Strong communication skills with the ability to manage difficult conversations with empathy and professionalism

• Highly organised with a detail-oriented approach to updating records and following up on actions

• Confident using Microsoft Office and other CRM or collections software

• Resilient, target-driven, and motivated by achieving results while maintaining service standards

If you’re a results-driven Collections Executive with a passion for resolving issues and building customer rapport, we’d love to hear from you. This is your chance to grow your career within a supportive and thriving business.