Collections Manager

Job Title: Collections Manager

Location: Sheffield

Pay: OTE £30,000 - £40,000 per year

Schedule: Monday to Saturday, between 9:00am – 8:00pm (37.5 hours per week)

An exciting opportunity has arisen for a driven and people-focused Collections Manager to join a growing and established debt recovery business.

This company is part of a reputable UK-wide group employing over 500 people in the sector. The successful applicant will be passionate about performance development, team leadership and client collaboration within a fast-paced Contact Centre environment.

What’s in it for you:

• Competitive salary with on-target earnings of £30,000 - £40,000
• Career development opportunities
• Company pension scheme
• On-site parking
• Life assurance plan
• Staff discounts

Role Overview:

• Lead and support a Contact Centre team, driving performance and maintaining high standards
• Monitor KPIs including revenue, productivity, call quality, and wrap time
• Provide coaching, feedback, and ongoing training
• Assist with recruitment and onboarding of new staff
• Collaborate with clients and contribute to process improvement
• Track individual and team metrics and escalate concerns where necessary

We’re looking for someone with:

• Experience in debt recovery and collections
• Previous leadership or supervisory experience in a Contact Centre or similar environment
• Strong written and verbal communication skills
• A proactive and professional attitude
• Ability to work towards and achieve targets
• Flexibility to adapt to changing guidelines and priorities

Additional Info:
This role is fully office-based, and candidates must be able to attend the Sheffield office as required. All successful applicants will be required to complete background checks including DBS and CCJ screening.

If you’re ready to step into a leadership role and make a real impact in a fast paced and supportive team, we’d love to hear from you.Apply today!