Collections MI Specialist

We’re seeking several enthusiastic and passionate Collections & Recoveries Management Information (MI) Analysts to join our team, where you’ll use data‑led insight to influence decision‑making and ensure customer outcomes remain at the heart of everything we do. To succeed in this role, you will have extensive experience of using SAS to manipulate large datasets, and using PowerBI to visualise and share insights with stakeholders across the organisation.

Our Collections and Recoveries business plays a vital role in supporting customers through some of life’s more challenging moments. 

As we continue to evolve and transform how we work, we’re looking for talented individuals to help shape the future of our business.  

This role will involve analysing complex financial and banking data using SAS to produce high‑quality management information and data visualisations in Power BI. We also welcome applications from candidates with a Credit Risk background.

We are currently recruiting for a number of opportunities, including both 15-month Fixed Term Contract and permanent positions. 

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. 

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

What you’ll be doing

You will deliver insightful MI with clear supporting commentary on performance within Collections and Recoveries, interpreting results to identify and highlight key trends. Acting as a subject matter expert for your data, you will be the first point of contact for business queries and will translate large, complex datasets into clear, actionable insights for stakeholders. 

Throughout your work, you will place customer outcomes at the centre of decision‑making, ensuring data‑driven insights support positive customer experiences.

About you

For this role, you will have/be:

• Proven experience coding in SAS and Power BI, with a track record of working with large and complex datasets

• Demonstrated experience producing high-quality MI and Insight that supports operational teams and improves performance outcomes

• A strong analytical mindset, with evidence of being a self-starter who can independently investigate issues and deliver actionable insight

• Excellent numerical skills, with the ability to present data clearly and translate findings into meaningful and practical conclusions

• Experience of working confidently with stakeholders at all levels across a business

• Strong Microsoft Excel skills, including the ability to build robust models, reports, and analysis

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
 

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Access to private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.