Collections Specialist

Your new company
This Sheffield-based company is a thriving, fast-paced organisation currently in an exciting phase of growth. Known for its supportive culture and strong focus on employee development, it offers a fantastic environment for both graduates and experienced professionals to build a rewarding career.

Your new role
As the new Collections Specialist, you'll play a key role in managing high-volume accounts and driving efficient debt recovery processes. This is a fast-paced position ideal for a
recent graduate looking to launch their career or an experienced credit control professional ready for their next challenge.
This role is ideal for someone who enjoys problem-solving, thrives in a target-driven environment, and takes pride in delivering excellent customer service.
Day to day:

• Managing Your Ledger: Reviewing your assigned accounts to identify overdue payments and prioritise follow-ups.
• Customer Contact: Reaching out to customers via phone and email to chase outstanding invoices, discuss payment plans, and resolve queries, helping to maintain healthy cash flow and reduce overdue accounts.
• Dispute Resolution: Investigating discrepancies such as short or overpaid invoices and working with internal teams to resolve them quickly and accurately
• Investigate and resolve billing or payment discrepancies in a timely and professional manner.
• Provide excellent service while maintaining positive and productive relationships with customers.
• Identify and resolve issues with incorrect or incomplete payments to ensure accurate and up-to-date account records.

What you'll need to succeed

• Previous experience in credit control, accounts receivable, or collections (though strong customer service backgrounds can also transition well)
• Excellent communication skills, confident on the phone and clear in written correspondence
• Strong negotiation abilities able to handle difficult conversations and secure payment commitments
• Attention to detail accurate record-keeping and ability to spot discrepancies
• Organisational skills able to manage a high volume of accounts and prioritise effectively

What you'll get in return

• Competitive salary, depending on your experience
• Amazing office, 4 days in the office, 1 day working from home
• A fantastic company culture supportive, inclusive, and focused on your growth.
• 25 days holiday plus bank holidays
• Private medical insurance
• A collaborative and friendly team
• Clear career development opportunities in a growing business

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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