Collections Specialist

A fantastic opportunity to join an expanding financial services organisation based in Slough. The role will be based in their Collections team working on early collections.
Key responsibilities
Responsible for volume outbound and inbound calls
Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down
Experience/skills
Experience within a Collections, Credit Control, customer service role within a call centre environment preferred
Intermediate Excel and Word

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