Collections Specialist

Job Title: Collections Agent
Location: Sheffield (Hybrid - 3 days office based, 2 days remote)
Salary: £25,000 DOE - OTE £28,000 +

Company Description:
As part of our client's ambitious growth plans, they are looking to strengthen their team based in offices just north of Sheffield City Centre.
They work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.
Working shifts between 8am to 8pm Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.
Salary wise, you can expect a basic salary of up to

£25,000

(depending on experience) plus a monthly bonus based on your performance, giving you a realistic earning potential of

£28,000 and upwards

per year

Position:
You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
Handling difficult conversations in a sensitive and professional manner with customers over the telephone
Entering accurate records of conversations and payment agreements into a customer database
Following processes and guidelines regarding debt collection
Working in an open plan, contact centre environment – achieving personal and team targets
Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Requirements:
Minimum 2 years' collections experience
Clear and confident communications skills – both writing/data entry and over the telephone
Being comfortable working to targets – earning more money based on your achievements
Strong IT skills – we use different technologies and systems and need you to pick these up quickly
Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
Problem solving abilities – able to ask the right questions to get the information you need

Other information:
This a full-time permanent role working 37.5 hours. Work will be split between home and office based in Sheffield (S3 postcode area)

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment