Collections Supervisor

Serco: Haywards Heath, RH16 1UA
Permanent, Full Time (Mon-Fri, 8 hour shifts between 5:30 – 17:00)
£39,042 per annum + excellent benefits

Ready to impact a better future?

As a Collections Supervisor in our Environmental Services team, you’ll lead frontline operational colleagues to deliver safe, efficient and high-quality services. You’ll help ensure day-to-day operations run smoothly while maintaining excellent standards of performance, compliance and customer service.

This is a role where your leadership has a positive impact on communities every day. By supporting operational excellence, developing colleagues and driving continuous improvement, you’ll help create impactful solutions that support cleaner, safer environments and contribute to a better future. Our work touches lives, and your contribution will help build trust, pride and innovation across the service.

What you’ll do as a Collections Supervisor

• Lead, supervise and coordinate operational activities to ensure services are delivered safely, professionally and efficiently.


• Monitor performance standards, quality measures and key performance indicators, taking prompt action where required.


• Manage, motivate and support colleagues throughout the employee lifecycle, including recruitment, induction, performance management and development.


• Ensure all operational documentation, reporting requirements and records are completed accurately and within required timescales.


• Promote a strong health, safety and compliance culture, ensuring policies, procedures and safe working practices are followed.


• Identify opportunities for continuous improvement and work collaboratively with stakeholders to enhance service delivery.

Does this sound like you?

• Experience leading or supervising operational, field-based or manual workforces.


• Strong communication and interpersonal skills, with the ability to engage and support people at all levels.


• Able to prioritise workloads, make decisions and manage competing demands effectively.


• Knowledge of health and safety requirements and a commitment to maintaining high compliance standards.


• Experience using Microsoft Office and operational systems, alongside a full driving licence.

What we offer

• 25 days’ holiday plus bank holidays


• Up to 6% contributory pension scheme


• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.


• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service


• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.


• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].