Collections Support Agent

Why Join Us?

At Jaja, we’re redefining consumer finance with innovative, simple, and intelligent solutions. Our mission is to be the UK’s Digital Lender of Choice. Joining us means becoming part of a collaborative, forward-thinking team where your ideas and contributions shape the future. 

Our Values: Care Deeply, Adapt & Thrive, Challenge Everything, Go For It!, Own It, Make It Simple

The Role: 

Join our growing team as a Collections Support Agent, where you’ll support customers through various financial situations; including arrears, over limits and persistent debt. 

This team supports customers through various channels such as voice, chat, email and more. Our goal; delivering exceptional customer experience. 

What You’ll Do: 

• Engage with customers to understand their financial situations and agree on sustainable payment solutions.
  


• Support vulnerable customers by tailoring your approach to their needs.


• Contribute to process improvements by sharing insights with the collections team.


• Manage multiple tasks across the customer journey while ensuring accuracy and compliance.


• Work towards individual and team KPIs and SLAs, ensuring best-in-class service. 

What We’re Looking For:

Essential:  

• Experience in financial services, especially lending/credit cards and collections.
  


• Knowledge of collections regulations and compliance.
  


• Comfortable in a fast-paced, evolving environment.
  


• A problem solver with a proactive approach to challenges. 

Desirable: 

• Strong verbal and written communication skills in a customer-facing role.
  


• Ability to navigate sensitive conversations around financial hardship.
  


• Experience with call centre technologies (e.g., diallers, live chat). 

If you're passionate about customer service and ready to grow in a dynamic environment, apply now! 

Apply now and join Jaja in making simple happen.