Commercial Account Handler

This role is integral to supporting clients and ensuring insurance requirements are met with professionalism and efficiency.

Key Responsibilities

• Handle new business enquiries and insurance renewals, delivering high-quality service that meets client expectations.
• Support Account Executives and other team members with technical and administrative tasks.
• Act as a key contact for client queries, maintaining strong relationships with clients, insurers, and internal colleagues.
• Provide claims assistance when needed, ensuring all activities are completed within agreed timescales.
• Contribute to team development by supporting and mentoring less experienced team members.
• Collaborate with colleagues to exchange market knowledge and assist with any client insurance needs.
• Ensure consistent compliance with service standards to deliver best-in-class client experiences.
• Accurately provide insurers and underwriters with the necessary information for risk assessment.
• Maintain well-organised records and ensure all communication is logged appropriately in internal systems.
• Protect client and company confidentiality at all times.
• Understand and adhere to internal company policies and procedures, including those related to information security.
• Carry out any additional duties as reasonably required by management.
• Remain compliant with FCA rules and industry regulations.

Skills & Competencies

• Strong customer service capabilities, including excellent IT and telephone communication skills.
• Commercial insurance experienced required
• Confident verbal and written communication abilities.
• Analytical mindset with the ability to gather and interpret information effectively.

Please contact Navia at LNJ Recruitment for more information.