Commercial Account Handler

Salary : £ doe
Benefits : 9am-5pm Mon-Fri, 15 hybrid days pa otherwise office based, 25 days hols pa, Free parking, regular socials, auto enrolment pension, health cash plan and flex holiday scheme where you can buy up to 5 days extra holiday pa
Aspire Jobs are delighted to be working exclusively with our client, who are a successful professional services company. Due to expansion, they are now looking for a Commercial Account Handler to join their busy Dorchester office.
The Commercial Account Handler role would suit someone with previous insurance experience, but if you don't have that, they will consider someone with 2 years administration experience from within a busy office environment who is prepared to work towards the Certificate in Insurance in the future and work towards being an Account Handler.
This role will see you developing and maintaining a portfolio of clients that encourages long-term relationships, encompassing new business, renewals and adjustments, through client contact and the preparation of presentations and the maintenance of manual and IT based office systems. The ability to work in a sales focused office is imperative.
The successful Commercial Account Handler will:-
Ideally, have previous Account Handling experience from within the insurance industry or

have min 2 years admin experience from within a busy office and ideally want to progress within the Insurance industry

Have excellent communication skills
Have good IT skills - MS Office
Be flexible to help out where needed
Be able to juggle multiple tasks
Outgoing,
Enthusiastic,
Have great organisational skills
Have the ability to use own initiative and prioritise tasks
Generally be approachable, reliable, hard-working
The role will involve you in
Sales
To hit individual sales targets via new business and renewal targets
to track and monitor progress of activity, managing conversion rates for leads, appointments, queries, quotes and sale activity
Support and adhere to new and existing sales incentives
Customer Services
Ensure customer service levels are implemented and maintained to a high standard, providing at least 90% client satisfaction
Ensure that telephone response times are maintained
Ensure that there are no more than 1% complaints per month
Adhere to FCA regulations within 1 working day
Account Management
Ensure that full presentations are sent out to market and are actively managed to ensure the best premium and level of cover are obtained for the needs of the client
To work inline with established administration processes
Accurately document all instructions/conversations with clients on manual and IT systems, ensuring all client files are kept up to date
Ensure that all renewals are actioned within FCA regulations
To encourage long term relationships with clients
Ensure that all midterm adjustments are actioned appropriately in a timely manner

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