Commercial Account Handler - Household & Residential Insurance

Our client is an Independent, award-winning Insurance Broker with longstanding client and Insurer relationships and access to Lloyds of London. We are a company where relationships, expertise, and exceptional service are at the heart of everything they do. Now part of a hugely successful group of companies who are a top 30 UK Broker, placing £350m+ Gross Written Premium annually.
They are looking for a motivated and detail-driven Household & Residential Landlord Account Handler to become a key part of their growing team.
In this role, you will work closely with a portfolio of valued clients, providing professional support across policy administration, renewals, new business opportunities and day-to-day account management.
This is a fantastic opportunity to build your career within a supportive business that combines strong market presence with the friendly, collaborative culture that only a family-run company can offer.
Key Skills Required
* Working understanding of Household insurance policies to include bedroom rated and HNW requirements.
* Working understanding of Residential Landlords covers and associated requirements
* Knowledge of underwriting terms, policy wording, and coverage limits
* Ability to process mid-term adjustments, renewals, and claims queries
* Investigation skills to resolve policy issues and coverage gaps
* Clear communication with clients, brokers, and insurers; thinking pro-actively about risk and protection for the client
* Ability to explain complex policy details in simple terms
* Professional email and phone etiquette
* Strong listening skills to understand client needs
* Keeping track of deadlines (renewals, endorsements, documentation)
* Professional and trustworthy
* Team Player but able to work independently
Computer & keyboard skills
* Navigation of standard office PC Systems
* Essential working knowledge of Microsoft Word and Excel
* Working knowledge of insurer platforms systems. Use of Open GI(MISYS) would be beneficial
* Accurate data entry and documentation of customer information in line with Industry and FCA regulations and GDPR
Salary, Benefits & Hours
* Generous salary (depending on experience)
* Monday to Friday 8.30am to 5.30pm
* Parking Onsite
* 28 days holiday
* Pension
* Learning & Development Support
Only candidates based in UK and eligible to work in UK are allowed