Commercial Account Manager *Internal applications only*

CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.

At CML we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

The Commercial Account Manager will be responsible for maintaining and developing the relationships of customer accounts, managing the profitability of those accounts, alongside new account opportunities.

Providing account management support to the department to cover periods of team holidays/leave and master data support or higher activity periods, various commercial reporting responsibilities.

Fixed term contract/Secondment for 12 months.

Working hours: Monday to Friday, 40 working week

Key Duties of a Commercial Account Manager:

• Managing the commercial relationship and development of specific clients and support.
• Provide/challenge invoice queries internally by carrying out random invoice spot checks and working. with the Commercial Account Managers to ensure all customers are being charged correctly as per quotes or SLA agreements in place.
• Support when required contract negotiations with senior management.
• Assist in any projects, reporting, or analysis as requested by the Head of Commercial & Operations Directors.
• Coordinate and chair effective review meetings with existing clients, ensuring strong relationships are built.
• Provide accurate forecasting and data to support the business function.
• Promote the business whilst managing and upholding customer relationships.
• Proactively resolve any problems with customers ensuring satisfactory outcomes for both the customer and the business.
• Ensure best service levels to customers whilst collaborating with other functions and disciplines in the business.
• Onboard new customers and walk them through the “CML experience” acting as their initial “go-live” contact to ensure seamless startups.
• Manage and maintain commercial shared space including customer contracts, GO forms, New Business pipeline, volume data charts, amongst others.
• Assist in maintaining CML Master Data and customer IT/EDI development and testing when required.
• Generate customer KPI reports in a timely manner on behalf of Commercial Key Account Managers when required.

• Highly organised, efficient and able to work effectively under pressure.
• Be able to work using your own initiative, and as part of a team.
• Accuracy and attention to detail, with efficient time management in order to meet deadlines as and when required.
• Approachable, flexible  and co-operative to all clients and stakeholders internally and externally.
• Experience with in house systems and processes, with good excel knowledge and presentation skills.
• Strong communicator, both verbally and in writing.
• Values driven and ethical, able to achieve high levels of performance through collaboration.
• Excellent communication and interpersonal skills; time management; self-motivation and organisation are also essential qualities.
• Ability to understand and interpret customer requirements and takes personal accountability in delivering underlying needs.
• Has a real Strategic Awareness making sure that short and long term objectives and strategies are managed to achieve business goals whilst remaining fully compatible with customers.

As part of our drive to make CML a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave - Competitive holiday entitlement of 25 days plus the bank holidays.
• Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 8% employer.
• Life Assurance -  x4 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam