Commercial Card Banking & Administrative Analyst

Job Description:

Job Title: Commercial Card Banking & Administrative Analyst

Corporate Title: Non-Officer

Location: Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

The Team:

The Team consists of six analysts who complete the day-to-day activities, and a team leader who co-ordinates the workflow for the team, manages training of the team members and handles escalations from clients and internal business partners.

Education for the role will be on a 1-2-1 basis ensuring that the individual will be educated in the heart of the team.

Role Description: This is a back-office operations team  who are responsible for delivering many varied operational functions related to our Commercial Card programme in order to ensure that we provide the best possible service to our clients. 

Responsibilities:

• International payment activities – all below processes utilise seven EMEA and three APAC currencies
• Distribution of Direct Debit mandates as requested & set up of incoming Direct Debit mandates using understanding of international Direct Debit schemes to determine the appropriate mandate to be distributed and process to follow when applying to accounts.
• Allocation of bulk payments to individual accounts.
• Investigate rejected payments in order to repair/reallocate payments to correct accounts, though use of banking system.
• Processing outgoing payments where customers request payments to be returned using knowledge of international payment schemes to determine the requirements for different currencies.
• Processing monetary adjustments on accounts including applying manual payments where bulk payments are made by clients or reversing rejected payments
• Dealing with ad-hoc requests relating to international payments raised by internal business partners or clients directly. Working directly with the internal teams to resolve more complex queries.
• Perform mass-updates to accounts.
• Assisting with card and print production activities.
• Production of regular Management Information reports and providing ad-hoc reports to business partners in relation to specific clients.

What we are looking for:

• Understanding of card management products
• Excellent education history
• Able to demonstrate high level of accuracy while working with a large volume of tasks to tight deadlines.
• Strong communication skills to enable interaction with internal and external stakeholders.
• Organisational skills required to manage varied workload; Problem solving skills and strong numeracy.
• Demonstration of Teamwork/Collaboration.
• Professionalism / strong work ethic
• Advanced excel skills e.g. pivot tables, lookup formulas and Visual Basic Macros.

Skills that will help:

• Previous experience dealing with payment related functions in a financial institution, especially credit cards.

Benefits of working at Bank of America: UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.