Commercial Claims Handler

We’re working with a respected, client-focused insurance broker seeking an experienced Commercial Claims Handler to join their growing team in the West Midlands. This is a fantastic opportunity to manage a broad portfolio of commercial claims and work in a hybrid capacity between Stourbridge and Birmingham offices.

As a key member of the claims team, you’ll take ownership of claims from first notification through to settlement, applying both technical expertise and client care to ensure a smooth, compliant, and fair process.

What’s in It for You?

• Competitive salary + benefits
• Hybrid working - only 2 days in-office per week
• Join a collaborative and forward-thinking team
• Opportunity to make an impact and grow within a respected broker
• Ongoing support for professional development and qualifications

What You’ll Be Doing:

• Manage a caseload of commercial claims, including property, liability, and professional indemnity
• Liaise with clients, brokers, insurers, and third-party service providers
• Register and track claims, coordinate with underwriters, and monitor progress
• Carry out investigations where needed and attend client site visits post-loss
• Advise clients on policy coverage and negotiate the best possible settlement terms
• Maintain up-to-date records using internal systems (Websure, ECF, etc.)
• Identify trends and provide input on claims strategy and risk mitigation
• Assist with reporting, MI, and performance data when required

What We’re Looking For:

• 3+ years’ experience in commercial insurance claims handling
• Solid knowledge of property, liability, and/or PI claims
• Experience gained within a brokerage is essential
• Strong negotiation and communication skills with a client-first mindset
• Working knowledge of claims systems such as Websure and ECF preferred
• Ability to manage workloads, prioritise tasks, and work autonomously
• Proactive, detail-oriented, and professional under pressure