Commercial Customer Account Manager

Job Title: Commercial Customer Account Manager
Location: Colchester / Hybrid (Office Day Monday)
Salary: £27,976 per annum
Hours:  Monday – Friday 37.5 hour per week

Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

What does this role involve?

We are looking for Commercial Customer Account Managers to facilitate the account management of our commercial customers.   

Day to day, you will;   

• Handle incoming customer queries promptly and effectively, ensuring a high standard of service.
• Participate in regular outbound campaigns to improve billing accuracy by obtaining meter readings and arranging meter installations.
• Act as the primary point of contact for assigned customers and liaise closely with Sales Executives & Business Development Managers.
• Proactively manage business customer debt, addressing non-payment issues in a timely manner.
• Support customers through the complaints process, ensuring a considerate and customer-focused approach.

Who are we looking for?

We’re looking for a proactive and well-organised Commercial Customer Account Manager to deliver exceptional support to Business Development Managers (BDMs) and our commercial customer base.

Acting as a central point of contact, you’ll maintain clear communication across internal teams, in relation to any projects, alongside your own portfolio of commercial customers.

The role can be based working from home but commutable to our Colchester office, for weekly team days on a Monday.   

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

The Important Things! (FYI Benefits available from your first day!)   

Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive. 

About us 

 
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.   
 
 Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before. 
 

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!   

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
  
Our core values are powerful, yet simple: Fairness, Smart and Sustainability! 

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.