Commercial Delivery Manager

About The Role

As we continue to grow globally, we are looking for an ambitious Commercial Delivery Manager to support the Customer Success team with ensuring that strategic and transformational initiatives are effectively planned, delivery is managed and that key stakeholders are pulling in the same direction.

Our Mission

Would you agree that our health is the most precious thing we have? And that each patient should be empowered to make confident decisions on their healthcare? Well, we aim to be the first healthcare review platform trusted by patients and healthcare professionals globally.

Our mission is to help over 100 million patients by 2025. If this sounds like a mission you would like to be a part of, then apply now!

We’re Doctify

We’re a leading global healthcare review platform, empowering patients to make confident and informed decisions on their healthcare, having helped more than 50 million patients to date.

In early 2023 Doctify secured an additional $10m in a growth round led by Beringea, the transatlantic venture capital firm. The round will help Doctify accomplish our mission to help over 100 million patients by 2025.

The funding, which brings total investment in Doctify to more than $29m, will be used to accelerate growth in key international markets, invest in ground breaking product enhancements, and expand our global team.

We’re a team of over 100+ passionate people across 5 countries on a mission to leave no patient left unheard!

https://www.doctify.com/uk/about/doctify

You’ll Be Responsible For

• Owning the process improvement roadmap for Customer Success, bringing together initiatives from our international teams and ensuring consistent activities across teams
• Being part of the change and execution engine, ensuring innovations and developments are correctly implemented delivering the desired business outcomes whilst monitoring the business impact
• Collaborating with internal teams especially Subject Matter Experts (SMEs) to marry industry best practice with current ways of working to help surface and mitigate implementation challenges
• Having full end-to-end go to market responsibility (from inception to roll-out/embedding) leveraging key business stakeholders to bring initiatives to life
• Identifying risks and opportunities in the business plan, proposing solutions where appropriate
• Ensuring input and feedback from the Commercial organization are well-captured and integrated into any new process plan, collaborating closely with other Doctify teams to do so
• Building positive relationships with global and regional teams.
• Projects and initiatives may include for example: commercial-wide transformation programmes, regional transformations, CS organization, optimization, etc.

About You

• An effective communicator , someone who is self motivated, organized and detail oriented
• Competent with problem solving skills with an appetite for business impact able to influence the way things are done
• Highly analytical and quantitative skills - you should be comfortable with spreadsheets and other analytics tools
• Specific ability to model and visually represent complex concepts into presentation formats
• Great stakeholder management skills and able to thoughtfully and constructively influence the people you work with

• Last but by no means least - you believe in our mission and want to be a part of revolutionising the healthcare market with us!

What we offer 💯

At Doctify we are committed to providing a truly memorable and transformative experience on your career journey. Some of our benefits, perks and ways of working include: (some benefits many very based on country or location)

Setting you up for success ⭐

Competitive compensation package (Basic + Commission - benchmarked annually)

3 month Doctify & team-specific onboarding

Continuous learning sessions, training programmes and self-development (‘Doctify’s Healthcare Heroes’, ‘Learn from Leaders’, soft-skills, career expertise, etc.)

Transparent internal mobility opportunities and career paths for professional hyper-growth

Pension scheme with employer contributions (Statutory - under review)

Holiday and Flexibility🌴

28 days annual leave: 25 days leave + 3 days off between Christmas and New Year (plus bank holidays) + 1 day annual leave for each year of service after 1 year (up to 30 days)

4 weeks remote-working to be used throughout the year (within 3 hours of your local HQ)

Hybrid-working, flexible-working hours

Enhanced Parental leave

2 weeks Pet-ernity leave offering work from home or flexible working hours to welcome and train your furry friend

Uniquely Doctify 🌿

Doctify Daily to come together as a team 15 minutes a day to share, connect and learn

Weekly Wellness Wednesday inspiration & quarterly wellness coaching (Nutrition workshops & cooking demos; guided meditation sessions; even tai chi and dynamic stretching!)

Monthly all-team events held virtually keeping you connected to the team across the globe

Monthly Impact Awards (People’s choice to celebrate one another - you get a cool hoodie too!)

Quarterly team socials by region (Hosted by our ironically named Fun Police, always on the beat for a good time!)

Culture of meaningful connections join our sponsored team clubs & sports activities, as well as our Green Committee who are dedicated to making Doctify a better-for-the-world business

Employee referral scheme £700 or the local equivalent for each successful employee referral hired

Our Commitment To Diversity, Equity, Inclusion & Belonging 💙

Diversity, Equity, Inclusion and Belonging. They’re more than just buzz-words for us. Our commitment to these values is steadfast and they are an integral part of how we create what is Uniquely Doctify in our ways of working, policies and processes, building our teams and ultimately, bringing our mission to life.

We are a global company with people from all around the world and we believe that different perspectives and an inclusive and fair environment will help generate better ideas, supporting us on our journey to being a force for good and improving patient care for all.

We will always embrace uniqueness - so bring your whole self to Doctify!

More about Doctify

Doctify was launched in 2015 by Stephanie Eltz and Suman Saha, who met as trainee surgeons, to address the lack of a trusted or transparent online platform for patient reviews. While the likes of TripAdvisor, Trustpilot, and Glassdoor had enabled consumers around the world to search easily for verified feedback on products, services, and experiences, this model had yet to cut through in global healthcare.

We are a global healthcare review platform, empowering patients to make confident and informed decisions on their health and social care.

Backed by transatlantic venture capital firm, Beringea, leading European investment funds Amadeus Capital Partners, Keen Ventures as well as investors such as Sir John Hegarty (founder of Saatchi & Saatchi), and Tom Teichmann (early investor in Lastminute.com, Notonthehighstreet.com, Made.com and Simba Sleep).