Commercial Housing Assistant

Commercial Housing Assistant

Location: Hybrid / Patch Based / Home

Salary: £30,000 - £35,000 p.a.

Reports to: Commercial Housing Portfolio Lead

Hybrid, 2 days in office(Business need)

Role Purpose

Support the delivery of high-quality housing and estate management services for market rent, shared ownership, and leasehold residents. Deliver outstanding administrative support and customer service, ensuring compliance with all policies and legislation.

Key Responsibilities

• Provide responsive and professional admin support to the Commercial Housing Team.
• Manage tenancy processes including referencing, Right to Rent checks, advertising, onboarding, and terminations.
• Coordinate end-of-tenancy activities such as deposit returns and key collection.
• Handle licensing applications (e.g., HMO) and maintain accurate tenancy records.
• Monitor team inboxes and dashboards, resolving issues promptly or escalating when needed.
• Ensure timely turnaround of void properties in coordination with internal teams and external partners.
• Liaise with solicitors and other stakeholders for shared ownership completions.
• Respond to resident queries and complaints, aiming for first-time resolution and excellent customer experience.
• Contribute to performance reporting, data collection, and service improvement initiatives.
• Support access coordination for repairs, compliance, and other service needs.
• Uphold confidentiality and data protection protocols for sensitive resident information.

Operational Expectations

• Maintain and update housing systems and documentation.
• Support community engagement and resident involvement initiatives.
• Raise purchase orders and monitor service budgets as required.
• Address safeguarding concerns and escalate when necessary.
• Flexibly cover colleagues and support out-of-hours work when needed.
• Follow all health and safety guidelines and contribute to a safe working environment.

Person Profile

• Strong administrative and organisational skills
• Excellent communication and customer service focus
• Previous experience in a Lettings, Market Rents or Estate Agents
• Proficient in housing systems and Microsoft Office
• Knowledge of housing legislation and tenancy processes
• Ability to work independently, manage a varied workload, and respond to unexpected challenges

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.