Commercial Manager

?? Hull, UK | ?? Full-Time | ?? Senior Leadership | ? International Scope

Join a pioneering technology manufacturer with a global footprint and a passion for innovation. We're looking for a highly motivated and experienced Commercial Manager to lead the Customer Service and Aftersales function, driving excellence across our clients UK and international operations.

As Commercial Manager, you'll be at the forefront of the customer experience strategy-leading a high-performing team, optimising aftersales operations, and ensuring world-class support for our clients global client base. You'll be the key link between our customers and the business, aligning service delivery with commercial goals and growth ambitions.

• Build and lead a high-performing global Aftersales team, ensuring consistent, high-quality service delivery.
• Act as the primary liaison with OEM customers and regional service managers to meet and exceed expectations.
• Oversee the delivery of technical training to OEMs, distributors, and end users.
• Resolve customer issues efficiently, keeping senior leadership informed of key trends and escalations.
• Develop and maintain strong client relationships, including full tender and proposal responses.
• Coordinate internal resources across support, service, and quality to meet performance objectives.
• Create and manage a comprehensive Aftersales dashboard, reporting on KPIs and service metrics.
• Own the financial structure of the Aftersales network, ensuring profitability and compliance.
• Drive new revenue streams through value-added services such as training and product support.

• Proven experience in Aftersales or Service Management, ideally in a technology or manufacturing environment.
• Strong leadership and team development skills with a hands-on, proactive approach.
• Technical background in Engineering, Electronics, or a related discipline.
• Awareness of emerging technologies and their impact on service standards.
• Deep understanding of safety regulations and a commitment to best practices.
• Flexibility to travel both in the UK and internationally to support customer needs.

• Competitive salary with performance-based growth.
• Quarterly bonus scheme.
• Private healthcare for you and your family.
• Long-term sickness insurance.
• Career development opportunities and access to expert colleagues.
• 25 days' holiday plus additional service-related leave.
• Free on-site parking, EV salary sacrifice scheme, and cycle-to-work programme.

Our client are innovators, collaborators, and problem-solvers, and they're looking for someone who shares their ambition to lead, grow, and transform. If you're ready to make a global impact, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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