Commercial Officer

Commercial Officer 

Location: Brent, Wembley
Salary: £33,260
Hours: 40 hours a week

What we can offer you;

•  25 days of annual leave + Bank holidays worked

•  Refer a driver to us once you’ve joined and earn £1000.

•  Access to our people’s pension scheme.

•  Free physiotherapy service.

•  Discounts on everything from groceries to well known retailers.

•  Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to.

•  24 hour access to a virtual GP, 365 days a year, for you and family members in your household.

•  Ongoing training and development opportunities, allowing you to reach your full potential.

• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.
With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services.
They work hard to serve their local communities and make a positive impact every day. Whether you’re looking to overhaul the industry, or just do a good day’s work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What you'll be doing;
 

• Working closely with the Internal teams 

• Manage processes for Veolia Commercial sub- contracted services, 

• Undertake pro-active customer terminations and suspension requests 

• Take ownership of customer survey responses, reviewing these regularly 

• Pro-actively contact Camden customers when services fail, e.g bad deliveries or collections 

• Work with the Comms team to deliver new assets and mail outs

• Work with the Commercial Portfolio manager and Project Manager to develop additional pro-active processes

• Complete contract processing for the Sales Officers including liaising with Customer Services

• and Credit Admin teams to ensure there are no delays to contract set ups

• Take ownership of all contract changes that are no- value or revenue decreases

• Manage our pre-pay customer list

• convert pre-pay customers that have regular order patterns to be on a scheduled contract

• Support the Senior Sales Officer and Internal Account Executive with site visits and risk

• assessments

• Undertake cold calling for potential customers that are hard to reach from field sales

• Provide assistance to the Senior Sales Officer at events

What we are looking for;

Essential:

• Relationship management 

• Experience of working in a commercial waste environment 

• Able to lead by example 

• Experience of dealing with customers directly 

• Strong communication skills both written and verbal 

• Proactive approach to dealing with customers 

• Proven track record of meeting or exceeding targets 

• IT competency 

Desirable:

• Waste industry knowledge and processes 

• Customer Service experience 

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.