Commercial Operations Team Leader

Commercial Operations Team Leader: 

Report:                Commercial Operations Manager

Start date:          ASAP

Job Summary

The Commercial Operations Team Leader is a newly created role merging two distinct areas of the business, Logistics and Sales Support. The role is to take Team Leader responsibility for these two areas, creating and owning the day-today processes to ensure the most effective service is delivered to both Techbuyer’s customers and internal stakeholders.

Key Responsibilities

1. Logistics & Supply Chain Operations

• In conjunction with the Commercial Operations Manager and the Logistics Coordinator manage the day-to-day logistics requirements to ensure timely, cost-effective delivery of all Techbuyer orders.


• Working alongside the Commercial Operations Manager ensures all deliveries meet legal and compliance requirements guaranteeing correct and required paperwork is completed as directed by Techbuyer’s partners.


• Timely collaboration with Techbuyer’s Goods-Out, Despatch and Sales teams to assist in the coordination of daily orders.

1. Sales Support 
   
   
   
   • Lead all day-to-day requirements of the Sales Support function delivering best-in-class service both internally and externally.
   
   
   • Manage ticketing, helpdesk, and inbox workflows as Techbuyer’s systems require.
   
   
   • Oversee order processing and supplier coordination.
   
   
   • Support customer relationships across all revenue streams.
   
   
   • Manage all incoming phone calls to the business.
   
   
   • Overseeing the teams’ workloads, whilst evolving new processes to increase the efficiency and effectiveness of the teams.
   
   
   
   

1. Cross-Functional Collaboration

• Work closely with Operations, Sales, Finance, Procurement, and Technical teams.


• Ensure alignment between logistics and customer support.


• Provide regular operational reporting.

1. Leadership & Performance Management

• Conduct regular 1-2-1s, reviews, and team development.


• Professional recruitment approach when needed to support workload and business requirements.


• Drive continuous improvement.


• Ensure scalable and optimised processes.


• Provide a professional, collaborative and open working culture across your teams to foster a positive working environment in-line with Techbuyer’s working practices and procedures.

1. Continuous Improvement & KPI Tracking

• Monitor KPIs including lead times, logistics costs, and customer satisfaction as agreed with your line manager to ensure all resources and processes are utilized as effectively as possible.


• Identify and lead improvement initiatives whilst working across departments and teams.

Experience, Knowledge & Skills

• Experience in people / sales support management essential.


• Understanding of global logistics and customs an advantage


• Experience with ticketing systems and CRM/ERP platforms.


• Excellent communication and organisational skills.

Key Competencies

• Leadership & team development


• Demonstrable people management experience and skills


• Commercial awareness


• Operational excellence


• Customer-centric mindset