Commis Sommelier

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. 

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

SCOPE OF POSITION

A commis Sommelier will be responsible for assisting the day-to-day wine service of the restaurant in the brand's continuing effort to deliver outstanding guest service. Specifically, you will be responsible for performing your tasks to the highest standards.

RESPONSIBILITIES (OR AREAS OF RESPONSIBLITIES FOR SENIOR POSITIONS)

Operation

• Knowledge of menu and all products.
• Deliver beverages to customers’ tables rapidly and accurately.
• Assist the Sommelier team with table setting by fetching and placing appropriate tableware and glassware.
• Ensure food and beverage items are served in accordance with safety standards
• Constantly seeking to improve wine knowledge.
• Inform restaurant staff about customers’ feedback or requests.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

QUALIFICATIONS, SKILLS & EXPERIENCE

Essential

• Excellent skills where a positive environment culture is created by strong values

• Creative
• Compassionate
• Intuitive & masterful 
• Nurturing & supportive 
• Open minded 
• Positive attitude
• Good communication skills
• Excellent grooming standards
• Flexibility to respond to a range of different work situation
• Experience as commis waiter or commis Sommelier

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.