Communications Executive

Communications & CRM Executive

Shoeburyness, Essex | £32,000 - £36,000 + Benefits | Flexible Working Available

Are you a confident communications professional who can write engaging content, manage CRM campaigns and turn performance data into meaningful action?

Do you enjoy working across different audiences, taking ownership of projects and seeing your ideas move quickly from concept to delivery?

CKB Recruitment is delighted to be working with an established and entrepreneurial insurance business to recruit a Communications & CRM Executive for its growing team in Shoeburyness.

This is an excellent opportunity to join a forward-thinking organisation where fresh ideas are encouraged, initiative is rewarded and you will have genuine ownership of the communications and CRM activity you deliver.

The Business

Our client is an established insurance group with 25 years of experience across gadget, travel and ticket protection insurance.

The business manages a portfolio of embedded insurance products and direct-to-consumer brands, working with long-standing commercial partners while continuing to grow its digital presence.

Its model is built around managed services, digital platforms and delivering an excellent customer experience.

The culture is centred around authenticity, transparency and genuine empowerment. Employees are encouraged to share ideas, work collaboratively and approach challenges with curiosity.

The Opportunity

This is a varied communications and CRM-focused role covering both business-to-business and consumer activity.

You will take responsibility for the day-to-day delivery of external communications, CRM campaigns and performance reporting across several brands and products.

You will work closely with the senior leadership team, but this is very much a hands-on position. You will be expected to take ownership, manage your workload and ensure communications are delivered accurately, professionally and on time.

The role would suit someone who is comfortable switching between different audiences and formats, from writing a customer retention email to preparing a partner announcement or supporting an industry event.

Your Responsibilities

Partner and trade communications

Support the company’s attendance at industry conferences and events, including logistics, content preparation and follow-up activity
Coordinate entries for relevant industry awards, managing submissions, supporting information and deadlines
Draft and distribute partner announcements, product updates and trade communications
Support public relations activity by preparing briefs, coordinating with external contacts and managing distribution
Maintain clear and consistent messaging across partner-facing channels

CRM and consumer communications

Manage the day-to-day operation of the CRM platform across the company’s consumer brands
Build and manage automated and manual customer communication journeys
Develop campaigns supporting customer retention, upselling and cross-selling
Write lifecycle communications that keep customers informed and engaged throughout their policy
Monitor email deliverability, engagement rates and overall CRM performance
Identify opportunities to improve customer journeys, campaign performance and CRM effectiveness
Coordinate consumer PR content, scheduling and distribution

Content and communications

Write and publish external communications across a variety of channels
Adapt content and tone of voice for different brands, audiences and formats
Support the wider business with partner updates, product changes and company announcements
Keep content, messaging and owned communication channels current
Respond to ad hoc communications requirements as they arise

Performance reporting

Collate campaign and channel performance data across B2B and B2C activity
Produce clear reports for senior stakeholders covering activity, results and recommended improvements
Maintain the communications performance dashboard or equivalent tracking system
Identify trends and patterns across channels
Use data and insight to support future campaign planning

What We Are Looking For

Our client is more interested in what you have achieved than the specific industries or companies you have worked within.

You are likely to have:

Experience within a communications, CRM, email marketing or content-focused role
Hands-on experience using a CRM or email marketing platform
Experience building or managing automated customer journeys
Excellent written communication skills
The ability to adapt your tone for consumer, partner and trade audiences
Confidence analysing campaign results and explaining what the numbers mean
Strong organisational skills and the ability to manage several projects at once
A reliable and proactive approach, with the ability to work without constant supervision
A willingness to take ownership and follow projects through to completionExperience supporting events, award submissions or PR activity would be helpful but is not essential.

Previous experience within insurance, financial services, fintech or another regulated industry would also be beneficial, although our client is more interested in your creativity, judgement and practical CRM experience than industry-specific qualifications.

What Is on Offer

A salary of £32,000 - £36,000, depending on experience
A varied role with genuine ownership of communications and CRM activity
The opportunity to work across established B2B products and growing consumer brands
Regular contact with senior decision-makers
A collaborative environment where new ideas are welcomed
A culture built around openness, curiosity and transparency
Flexible working options alongside time at the Shoeburyness office
A competitive wider benefits packageThis is an excellent opportunity for a communications or CRM professional who wants more responsibility, greater variety and the freedom to make a visible impact.

To apply, please submit your CV along with a short note outlining why the opportunity interests you
Only candidates based in UK and eligible to work in UK are allowed