Communications (PBX) Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Communications (PBX) Supervisor – UK Collection

Based at Four Seasons Hotel London at Park Lane

At Four Seasons, every guest interaction matters. Our Communications team plays a vital role in connecting guests and colleagues seamlessly across our hotels, ensuring every request is handled with precision, professionalism, and care.

Four Seasons Hotel London at Park Lane is seeking a Communications (PBX) Supervisor to support and lead our Communications function across the UK Collection, covering Park Lane, Tower Bridge, and Hampshire.

The role

Based at Park Lane, the Communications Supervisor will oversee the day to day operation of the Communications function, supporting service delivery across multiple properties within the UK Collection.

You will lead a team of six, ensuring all guest and internal communications, including calls, messages, and requests, are handled efficiently and in line with Four Seasons standards. This role requires strong leadership, consistency, and the ability to maintain quality across a high volume, multi‑property operation.

You will act as a key point of contact for operational communication, ensuring clarity, speed, and accuracy at all times.

What you will do

• Lead and support the Communications team, ensuring smooth and consistent operations
• Oversee all incoming and outgoing guest and internal communications across the UK Collection
• Maintain Four Seasons standards for telephone etiquette and communication quality
• Coordinate communication between hotel departments and across properties
• Manage escalations, guest concerns, and service recovery with professionalism
• Support training, coaching, and development of the team
• Monitor service levels, quality, and response times across all communication channels
• Ensure systems knowledge is maintained and support troubleshooting when required
• Contribute to process improvements and consistency across the UK Collection

What we are looking for

• Previous experience in a Communications, PBX, or Front Office role within a hotel
• Experience in a supervisory or team leadership role is preferred
• Strong communication skills and confident, professional telephone manner
• Excellent organisation skills and attention to detail
• Ability to remain calm and make decisions in a fast‑paced environment
• A proactive, solution‑focused mindset
• Confidence working across multiple systems and stakeholders
• Experience supporting multi‑property operations is highly advantageous
• Right to Work in the UK

What we offer

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

• £40,000 annual package inclusive of base salary and service charge
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities

Be the voice behind the experience

This is an opportunity to play a central role in how our hotels communicate, support operations, and deliver exceptional service across the UK Collection.

We look forward to receiving your application.