Community Care Officer Level 2 - Adults

PURPOSE OF JOB:

To work as directed by the Lead Practitioner with people who may require care and support to

identify needs, strengths and outcomes and provide a range of services to support people to

manage their needs and maximise their independence.

MAIN DUTIES:

1. To work within the policies, practices of the Adult Care and Community Wellbeing
   Directorate to prescribed standards and to participate in learning and development as required by the Lead Practitioner and Continuous Professional Development.
2. Hold and manage a caseload of service users with a higher level of need. This will include the identification of service users and the provision of information and advice. Including a potential for a complex response assessment of user and career need, commissioning follow on care and monitoring and review, amending as required. Operating within budget framework set by the Directorate and managed by the Lead Practitioner.
3. Provide support to Qualified Social Workers / therapists as required in line with the service roles and responsibilities.
4.  Contribute, co-operate and work in partnership with other agencies to ensure service users are safe and protected and to maximize the outcomes for service users.
5. To provide a range of equipment, arrange minor adaptation work and to teach alternative techniques to overcome the effects of disability on independent living where appropriate.
6. Understand the value and usefulness of performance information and uses data to monitor service user progress and the teams overall performance.
7. Represent the Directorate at multi-agency meetings. Share written / verbal information to both internal and external parties in line with Directorate policies and procedures and legal requirements.
8. To undertake assessment of needs including any non-social care requirements such as health care or housing to enable planning, design and recording care packages in
   agreement with service users, carers and other agencies within available resources and budgetary constraints.
9. Develop care packages to include the design of individually tailored care packages for service users in consultation with identified carers/ families.
10. To work as a team member within the multi-disciplinary context and to develop
    professional working relationships with other agencies including Health Care Services, Housing Authorities and Voluntary and Independent Sector Services.

PERSON SPECIFICATION

Essentials:

• Good standard of general education with a minimum of 4 GCSE passes at Grade C or above or equivalent including English and Math's
• Experience of work with families and
  networks to support people to
  achieve their identified outcomes.
• Understanding of risk and the
  experience of developing solutions
  to manage identified risks
• Ability to manage conflicting
  priorities under guidance
• Understanding need for
  confidentiality.
• Understanding of rights of service
  users and carers.
• Good interpersonal and
  communication skills
• Effective IT skills.
• Experience of working in partnership
  with other agencies and
  professionals effectively.
• Accomplished at recording and
  presenting written information
  clearly.
• In accordance with Part 7 of the Immigration Act 2016 (Fluency
  Duty), the ability to converse at ease
  with customers and provide advice
  in accurate spoken English

Desirables

• Experience of working in a strengths based practice model to promote independence.
  
• Experience of identifying needs and
  tailoring care and support to address
  needs.
• Knowledge of legislation relevant to
  the provision of health and social
  care
• Knowledge of the resources and
  responsibilities of other agencies
• Knowledge of financial assessment
  and charging processes
• Knowledge of welfare benefits