Community Engagement Officer

Community Engagement Officer Required

Contract type: Perm

Hours: Full Time (Hybrid)

Location: Sandwell

Venn Group are looking for a Community Engagement Officer for a Housing Charity in Birmingham.

The successful candidate will be responsible for:

• Develop and implement resident engagement strategies aligned with PFI contract requirements and key performance indicators
• Organise and facilitate resident meetings, focus groups, and community events to encourage active participation in housing management decisions. Including organise, facilitate and record outcomes of customer meetings and events.
• Establish and support resident associations and community groups.
• Identify new methods of engaging with new and existing customers considering the use of emerging technology.
• Develop and maintain an up-to-date register of vulnerable tenants within the community, ensuring accurate and confidential records are kept
• Conduct regular home visits to assess their well-being, identify any emerging needs, and provide ongoing support
• Actively signpost vulnerable tenants to relevant support agencies, services, and resources to address their needs effectively
• Build and maintain strong partnerships with external organisations, such as social services, healthcare providers, and charities, to ensure tenants receive timely assistance
• Prepare and present regular reports on community engagement activities and outcomes to PFI contract managers and stakeholders
• Coordinate with the asset teams and contractors to ensure resident feedback is incorporated into service delivery.
• Support Front Line Colleagues in engaging with local customer groups, acting as a Centre of Excellence, providing advice on constitutional issues and effective scrutiny and funding applications
• Work with customers to minimise and resolve issues and complaints, liaising with the Project Team to resolve escalated complaints as required.
• Lead the Employment and Training team to support customers to sustain their tenancies by supporting them to achieve their employment and training aspirations and thereby maximise their income

The successful candidate will have:

• Demonstratable experience in a similar role
• Full UK Driving Licence & Own vehicle
• Enhanced DBS
• Minimum 3 years’ experience in community engagement or resident involvement
• Understanding of PFI contracts and social housing management
• Degree in Community Development, Social Work, Housing Management or related field

To secure an interview for this excellent opportunity contact Abbey Carver orEliza O’Reilly onor alternatively email as soon as possible

At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.