Community Engagement Officer

SALARY: £33,834.28 per annum

HOURS: 37.5 per week, Monday - Friday

LOCATION: Days Road, Bristol

About Bristol Waste Company

At Bristol Waste Company, what we do matters. We keep Bristol and the surrounding areas clean, safe and moving. Working in partnership with the council, we support the city’s sustainability goals while delivering high‑quality, value‑for‑money services. Our commercial operations are growing, and we’re looking for people who share our values and want to grow with us.

The Role: 

• To support communities across Bristol in their journey to becoming cleaner and greener through community engagement and innovation project delivery.
• Help Bristol Waste positively engage with Bristol residents and community leaders/ groups on key matters for us – including, but not limited to, operational changes, education, and positive environmental behaviour change.
• Help the business to meet the needs and expectations of our customers now and in the future by being our ‘eyes and ears’ in communities alongside our front-line colleagues.
• Collaborate with operational teams to deliver high quality, value for money services, resolve service issues swiftly and ensure a good customer experience
• Support the delivery of key projects that have a direct sustainability impact and/or improve customer experience such as our annual ‘Students on the Move’ initiative and our Flats Recycling project.

Key Responsibilities: 

• To work with communities to promote recycling, clean streets and other waste related messages, and act as contact point for residents, Councillors and Community Groups for issue resolution in their area
• Support campaign activity focusing on reducing residual waste, increasing recycling and to change behaviour
• To build strong and effective relationships across targeted communities with, for example, residents, elected members, Bristol City Council officers and schools
• To represent Bristol Waste Company at community meetings and contribute effectively
• To support colleagues in the Marketing and Communications team by promoting core messages and attending appropriate events
• Support the delivery of innovation projects, including engagement with a range of stakeholders as required
• Gather data and information to support KPI team reporting 
• Have a strong focus on customer care to ensure that issues/ complaints are resolved swiftly
• Undertake research and analysis in relation to strategic and operational issues and produce reports, briefings and presentations as required
• Build and manage strong and effective internal relationships across the Bristol Waste Company to ensure a better customer experience

Essential Requirements for the Role: 

• Experience of community engagement with proven positive results
• Ability to think creatively and use judgement, experience and initiative to solve problems
• Results orientated with the ability to prioritise and to work to deadline
• An aptitude for collaboration and cross team working
• Able to demonstrate analytical, organisation and time management skills
• Excellent interpersonal, oral and written communication skills
• Ability to engage and communicate effectively with all sections of the community, in a variety of situations, including the confidence to present to different audiences (such as Councillors, community groups, school children) and represent Bristol Waste at events
• A positive, problem-solving attitude
• Sound ICT skills, specifically MS Office suite
• Ability to work autonomously and manage own time/workload
• Must be willing to work occasional evenings/weekends
• Current, valid full UK driving licence

Our Benefits

• 25 days annual leave + 8 bank holidays
• 5% employer pension contribution
• Free BUPA Health Cash Plan and Employee Assistance Programme
• Onsite physiotherapist and Cycle to Work scheme
• £200 employee referral bonus
• Learning and development opportunities with clear progression routes
• Reward Gateway discounts at 900+ retailers
• Employee recognition awards and long service awards
• Salary sacrifice car scheme for tax-efficient vehicle leasing

Everyone Belongs

We’re proud to be an inclusive employer and welcome applications from people of all backgrounds. We value diversity and ensure fair and equal consideration for all candidates.

How to Apply

Apply as soon as possible and before 23:59 on the closing date. We may close the vacancy early if we receive a high volume of applications. If you haven’t heard from us within three weeks of the closing date, please assume your application has been unsuccessful on this occasion.

Contact:
Talent Acquisition Team

Email: [email protected]
Phone: 0117 440 6676