Community Manager

ROLE OVERVIEW

Role: Community Manager

Property: Cortland Broad Street

# Of Units: 440 Units

Amenities: Resident Lounge, Workspaces, Gym, Courtyard, Sky Lounge

COMPANY OVERVIEW

Cortland was founded in 2005 with a focus on multifamily development in Atlanta.?Since then, Cortland have become a global, integrated build to rent investment, development, and management firm focused on delivering resident-centric, hospitality-driven apartment living experiences.

Cortland’s award-winning operational platform in the US not only lends a wealth of resources, but also provides an innovative and market-leading approach to transforming the build-to-rent sector in the UK.

Our development strategy targets primarily the London commuter-belt areas, as well as key regional cities including Manchester, Birmingham, and Leeds. We select larger residential schemes enhancing the resident experience through modern amenities and finishes. We currently have three operational developments, Cortland Cassiobury in Watford, Cortland at Colliers Yard in Manchester and Cortland Broad Street in Birmingham.

We work collaboratively with build-to-rent owners to third party manage apartment communities with a resident-first approach, delivering end-to-end services that provide market-leading results. Our full-service approach is grounded in the best standards of customer service and more than a decade of award-winning property management and development experience.

We expect all staff to work sustainable hours and monitor wellbeing amongst their teams and colleagues

ROLE PURPOSE

The Community Manager will be responsible for overseeing their respective Community teams within a particular locality. The purpose of which is to ensure that Residents experience is 'best in class’ with regards to residential rental living.

ROLE ACCOUNTABILITIES

• Meeting or exceeding the financial key performance indicators as set out in the objectives for the role
• Ensuring that through any action or in-action Cortland is not exposed to legal prosecutions or sanctions or that their reputation is negatively compromised in any way
• Ensuring that Cortland are fully compliant with any local legislation requirements, for example, local council licensing schemes
• Ensuring that as the community lead, you are proactive in upcoming property management and rental sector legislation and take steps with your team and line manager to prepare for any required changes to ensure full compliance
• Ensuring that the building is well maintained, compliant and safe at all times for Residents, staff, visitors/ guests, contractors, stakeholders and any other third parties.
• Building relationships with local suppliers and stakeholders with similar values to Cortland, which are mutually beneficial and which represent good value for money
• Preparing reports as required by the business for their Line Manager on key performance indicators
• Ensuring all staff are fully trained to carry out their allocated tasks and that no staff undertake tasks for which they have not received the necessary training
• Liaising with local communities and stakeholders to ensure that Cortland is seen as a positive influence and contributor to the local neighbourhood
• Meeting or exceeding customer satisfaction targets
• Ensuring Residents are dealt with in a respectful, fair and transparent manner with the aim of exceeding their expectations
• Working within the Company’s policies and procedures, governance framework and standards, as detailed on the Company’s intranet.
• Attending regular meetings with other Cortland departments to share knowledge and best practices
• For ensuring own continuing professional development

*FULL JOB DESCRIPTION AVAILABLE ON APPLICATION