Community Manager

Freebird Club is a social travel & homestay club for the over 50s. It offers an accessible new mode of travelling for older adults, a fun way to meet and enjoy social & cultural interaction, and a means to unlock value in their homes and earn income in later life. Positioned at the intersection of traveltech and agetech, where the silver economy meets the sharing economy, Freebird addresses social issues such as loneliness and lack of opportunities for older adults through a tech enabled community model. Our mission is to connect, empower and enrich the lives of older adults through meaningful travel & social experiences.

Our ambitions are big, bold and global. We are looking to build a highly talented, mission-driven team that is excited at the prospect of enriching the lives of older people globally, and creating a more age-friendly and accessible world that we can all look forward to growing old in.

Freebird Club is backed by Founders Factory and Nesta. Founders Factory builds and funds start-ups together with exceptional entrepreneurs and the world's leading companies. We have just completed their mission-focused accelerator program centred on healthy ageing. We have also secured a sizeable grant from Innovate UK to pursue our impact mission.

London UK base; remote first.

NOTE: Applicants must be UK work eligible - we are not in a position to provide visas at this time.

We are looking for a dynamic Community Manager who is motivated by the opportunity to create real value + impact in the world. You will join a small, growing team in a fast-paced, supportive, mission driven start-up, with lots of opportunities to partake in strategic and operational initiatives. This is a role for someone who wants to use their community management skills in an innovative and impactful context. If you’re motivated by shaping the future of ageing, then this might be the role for you.

This role is a rare opportunity to join an exciting new venture in its nascent growth stage.  As Community Manager, you will play a key role in building and nurturing the foundations of the global Freebird community of members, partners & collaborators. You will work closely with the Co-Founders and growth/marketing team to develop community strategy, grow the membership, promote engagement, implement initiatives and improve community related features over time.

The role requires intense curiosity and drive for building interest, engagement and trust across the whole Freebird community. The role will entail developing a clear strategy for growing and managing the community, and include a data and results-based approach to measuring the quantitative and qualitative health of Freebird Club’s community relations.

Responsibilities include:

• Identify opportunities to grow and enhance the Freebird member community. 
• Plan and execute community growth strategies.
• Develop and implement community engagement and member communications strategies.
• Plan and execute engagement activities such as social media posts, events, campaigns or activities with 3rd-party collaborators.
• Connect deeply with our membership base, building relationships with members on the platform, social media and other channels, acting as a point of contact for member relations. 
• Facilitate conversations and interactions with and between members both online and offline.
• Moderate discussions and content, responding to community inquiries and feedback.
• Lead on content creation and communications, including website, blogs, email campaigns, events, webinars, newsletters.
• Track and analyse member engagement. This includes collecting data on the frequency of meet-ups, chat messages, social media engagement and more. 
• Monitor and be a source of customer feedback for the company, and share internally such that it guides our future development.
• Identify and reach out to similarly aligned communities, organisations, influencers, bloggers or potential partners to support the growth of our community. 
• Develop collaborations and partnerships that can help us grow.
• Develop relationships with organisations, stakeholders and influencers in positive ageing – helping to position Freebird as a key player in the global silver economy.
• Stay up-to-date on the latest trends in healthy ageing; includes attending industry events, reading industry news, following thought leaders in the field.

• A  real “people” person. Positive and progressive in all interactions.
• Excellent knowledge of social media platforms and social media management tools.
• Superior organisational skills; ability to monitor and facilitate communication across multiple channels.
• 4+ years experience in a previous community management or related role. Customer service experience is a premium. 
• Strong understanding and experience of business operations and processes, including project management.
• Strong computer skills, including knowledge of relevant software programs and tools, including analytics tools.
• Excellent verbal and written communication skills, including grammar and spelling, and the ability to create high quality engaging content.
• Excellent analytical skills, with strong attention to detail.
• Bachelor’s Degree or equivalent experience in Business, Marketing, Hospitality, or other related fields.
• Demonstrate integrity, dependability, accountability, self-awareness, work ethic, empathy and compassion.
• Self-directed with ability to get lots done with limited guidance. Takes ownership.
• Be okay with making mistakes. We are all learning and mistakes are the byproduct of doing something new. Making them is part of the journey, dwelling on them is not.

What’s in it for you?

• Coming in at exciting early stage in an award-winning social impact start-up.
• Working directly with the Founders on all aspects of the business, gaining first-hand experience of bringing a high-growth startup to life and executing on our ambitions.
• Remote-first & flexible culture: we believe in outcomes over time-keeping.
• Use of Founders Factory office at fantastic location near Covent Garden, London.
• Be part of the Founders Factory entrepreneurial ecosystem, with access to excellent free training, advice and contacts.
• Your work will have real & meaningful impact in improving the lives of older people.
• Personal development – you will have exposure to all aspects of the business with rare opportunities for learning and growth.
• Work from home – with occasional team days in London.
• Salary £30-33K with early employee equity options.
• Generous pension scheme and annual holiday entitlement.

We are committed to building a diverse culture and are eager to receive applications from all backgrounds. All applicants will receive consideration for employment without discrimination.