Community Success Manager

Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.

The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.

Are you passionate about creating exceptional customer experiences and thriving communities? We are looking for a Community Success Manager to help transform workspaces into vibrant destinations where people love to connect, collaborate, and engage.

Working closely with the Head of CX (Customer Experience), you will play a key role in shaping and delivering outstanding customer journeys across a diverse portfolio. From supporting engagement initiatives to building strong stakeholder relationships, you’ll play an important role in delivering a positive community experience.

What you will be doing:

• Delivering best-in-class customer experience across all properties
• Creating and executing community engagement strategies, events, and social initiatives
• Managing and growing social media channels, including content planning and reporting
• Designing surveys, gathering feedback, and turning insights into actionable CX improvements
• Mapping customer journeys to identify opportunities for enhancement
• Building and maintaining strong relationships with occupiers, guests, and stakeholders
• Leading on-site engagement, including walkarounds and key event support
• Producing CX reports, tracking performance, and sharing success stories
• Supporting, coaching, and quality checking onsite CX teams
• Managing supplier relationships and sourcing partners for events and services
• Contributing to ESG, wellbeing, and social value initiatives
• Creating digital content including newsletters, blogs, vlogs, and branded materials
• Supporting recruitment activities, including screening and interviewing candidates
• Ensuring smooth mobilisation of new sites in line with brand standards.

What we are looking for:

• A proactive, creative, and people-focused professional
• Strong experience in customer experience, community engagement, organising events or hospitality
• Must have excellent communication and digital marketing skills
• Ability to manage multiple projects and stakeholders with ease
• A passion for creating memorable experiences and thriving communities

Why join us?

This is a unique opportunity to shape the future of workplace experience, work on exciting projects, and make a real impact in a fast-growing, forward-thinking environment.

Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010.

At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step-free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history.

Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour, nationality and ethnic or national origins); religion or belief; sex; or sexual orientation. We also value diverse experience and neurodiversity.

*Any CVs, Candidate details or Introductions sent directly to Colliers employees without a prior written mandate from the Colliers UK Talent Acquisition or HR Team shall be deemed unsolicited and provided voluntarily.

In such cases, Colliers shall have no obligation to pay any introduction, recruitment or placement fee, and may engage or hire the Candidate without liability to the Agency.