Complaints Administrator

As a Customer Relations Executive, you won't just handle complaints - you'll turn dissatisfaction into trust, questions into clarity, and problems into real, lasting solutions.

This role is perfect for someone who thrives on doing the right thing, enjoys getting into the detail, and wants to grow in a supportive, forward-thinking environment.

• Be the voice of reassurance - professionally manage complaints and customer concerns across a range of products and services.

• Keep communication flowing - ensure customers feel heard, understood, and updated every step of the way.

• Partner with multiple teams across the business to drive resolutions that feel fair and personal.

• Investigate customer concerns thoroughly and thoughtfully, always putting yourself in their shoes.

• Keep detailed and compliant records on internal systems (CMS and complaints log).

• Ensure all processes meet FCA standards and align with customer-first principles.

• Become a subject matter expert in complaints resolution and customer experience.

• Support and mentor peers by stepping into leadership when needed.

• Get involved in cross-team projects and process improvements that directly impact customer outcomes.

• Excellent verbal and written communication skills.

• Confidence in decision-making and good judgment.

• Experience handling complaints in a regulated environment (FCA experience is highly desirable).

• Familiarity with the Motor Finance industry is a plus.

• A broad understanding of how a financial services business operates across departments.

• Hands-on experience dealing with customer interactions in a fast-paced, regulated environment.

• Opportunities to influence, challenge, and improve internal processes.

• Growth in both technical and interpersonal skills.

• Full induction into the business and role.

• Ongoing coaching, feedback, and development from approachable and supportive managers.

• Regular 1:1s and performance reviews to guide your career journey.

• A learning culture where your ideas are welcomed, and your voice matters.

Ready to step into a role where your work truly makes a difference?

?? Apply now and help shape a stronger customer experience - from the inside out.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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