Complaints Coordinator

Your new company
Are you looking for your next position within Financial Services? Do you want to be recognised for the work that you do?
My client is an award-winning financial services organisation based in the heart of Liverpool's thriving business quarter. I am recruiting on behalf of them and seeking a professional complaints coordinator to join their large and supportive team on a permanent basis.

Your new role
The position is being offered full-time Monday to Friday with a Hybrid model in place working from home x 2 days per week.
You will be based in modern offices with fantastic travel links into the city and joining a well-established team who offer progression and support.
Some of your duties will include but not limited to.You will be responsible for the logging and investigation of all new complaints, ensuring compliance with policy and regulatory requirements.Support the complaints process to ensure compliance with policy and regulatory requirements and provide all necessary administration that comes with this.
Working closely with Complaints and Quality Assurance Officer and Team Manager.
Liaise with internal and external stakeholders in order to investigate complaint points raised.
Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses
Highlight any operational risks identified during the complaints handling process to the compliance team.

What you'll need to succeed
Experience within a complaints-handling environment, ideally financial services
Exceptional communication skills, both written and verbal
Very personable and professional
Passion for going that extra mile

What you'll get in return
Competitive salary £25,000 - £27,000 per annum
Fantastic office location
Hybrid model - working from home on Mondays and Fridays
Career progression opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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