Complaints Handler

Red Recruitment is recruiting a Complaints Handler in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.

This is a full-time, permanent position and the salary is £28,000 per annum.

Benefits and Package for a Complaints Handler:

• Salary: £28,000 per annum
• Hours: Monday - Friday, hours between 8am - 6pm
• Contract Type: Permanent
• Location: Banbury
• Start date: ASAP
• Supportive office
• Career progression opportunities

Key Responsibilities of a Complaints Handler:

• Acknowledging receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and recording them on relevant databases
• Investigating the details of complaints and determining company liability, utilising contacts
• Accurately record details of complaints received through various channels (phone, email, online forms)
• Thoroughly reviewing customer accounts, relevant documentation, and company policies to understand the root cause of the complaint
• Making informed decisions to address complaints fairly, offering appropriate compensation or solutions within company guideline

Key Skills and Experience of a Complaints Handler:

• Having a warm and friendly telephone manner is required
• Experience using digital communication systems is preferred
• Passion for delivering a great customer experience
• Ability to demonstrate strong communication skills
• Reliable, trustworthy, discreet and professional are key attributes required
• Previous customer service experience is preferred

If you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment (Agency)