Complaints Handler

Looking for a Complaints Handler to join a leading Maintenance Contractor based in West Lancashire

Offering a competitive salary of up to £30,000 + benefits

• Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures.
• Be responsible for taking ownership and managing complaints through to resolution in line with policy
• Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures

Requirements:

• Previous experience within a similar role handling complaints or Social Housing repairs
• Able to handle complaints effectively
• Are an excellent communicator, comfortable with email and telephone conversations
• Able to work in the office 8-5 mon - fri

If you are interested in this role, or would like more information please attach an updated cv and we will be in touch