Complaints Handler

Here at Every Step Recruitment, Office Support, we are actively seeking a Complaints Handler on behalf of our Client in Watford. This is a fast-paced and varied role and will incorporate customer service, administrative tasks and assisting field-based employees.

Your day-to-day responsibilities will include:

• Providing customers with exceptional customer service - both over the phone and via email
• Resolving any queries / issues / complaints in a professional and efficient manner
• Building good rapport with customers and field-based employees
• Chasing outstanding reports and ensuring timely submission
• Supporting the efficient running of day-to-day operations
• Working closely with the Sales Team to ensure smooth workflows
• General administrative duties as required

You will have the following skills and attributes:

• At least 2 years’ experience in a similar B2C, Complaints Handler role
• Exceptional customer service skills
• Demonstrable experience of effective complaint handling
• Excellent communication skills - both written and verbal
• Tech-savvy - ability to pick IT systems up quickly
• Ability to easily build rapport
• Ability to work on own initiative and at pace
• A strong work ethic and a positive 'can do’ attitude

If you believe you have what it takes to successfully undertake this Complaints Handler role and would like to hear more, we look forward to receiving your application!